◆究極◇ホワイツ White's 13◇ワイルド◆

I ordered two of item ×××× on the 18th of January.
I would like to change the amount of ×××× to one if possible.
I apologize for the inconvenience.
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Hello,

Please provide us with your online order # so we can look at your order.
Thanks.
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Hello,

please cancel order♯××××

thanks

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これで会話は成立してるのか？
不安だｗ