Me: I don't receive any ticket number (I think thie is auto reply from HE) but I'm not received any return mails from HE. It is a problem, also.
Jim: is the machine up again?
Me: oyster175 replys from ping, but ssh login and web service port is now closed. It returns simply 'connection refused'. I feel that these service is down now due to disk hardware (disk itself and/or controller) trouble.
Jim: yes I know, that machine is being located and looked at now.