We have received your message dated 13/11/2009. Concerning your request, we kindly asks you to contact directly our local representative in:
(住所と連絡先が書いてありました) www.michelin.co.jp
In hope of having been helpful, we remain at your disposal for any further information you might require about our products and we thank you for your interest in MICHELIN.
With kind regards ------------------------------------------ 「最寄のMICHELIN社に問い合わせて」って書いてあるようなので、「日本に住んでいるのですが、日本ミシュランに手ひどい対応をされました」と返信しておきます。